Instead of focusing solely on closing out a dispatch, companies should be intentional about building relationships: communicating proactively, documenting their work, and checking back in even after the invoice is paid.
All year, leadership is a fast-moving, day-by-day experience. But December's slower pace lets you take a step back, and that's when strategic thinking happens. An intentional leadership reset is a chance to reflect on what truly matters, refocus on the strategies that drive results, and reignite the performance, purpose, and passion that will carry you into 2026 with clarity and momentum.
Today, we still get calls about older systems. The potential customers often think their house or building is the oldest we have ever seen. I suppose people think every other building on their block has removed the old steam or hot water system and replaced it with something more modern.
I'm grateful my family showed my brother the value of trades. After my great-grandfather's plumbing business closed, my dad became a welder and shared his skills with my brother during many afternoons in the work shed, like an apprentice learning from a master.
Did you know that plumbing apprenticeships can be dated all the way back to the European medieval period? Back in the 1300s-1500s, Masters of trades would take on young, unskilled workers and teach them their craft in exchange for their indentured servitude, wherein they would work for years without pay while they honed their craft.
