In August, Nexstar Network announced Julian Scadden would replace Jack Tester as president and CEO, effective Nov. 1. Plumbing & Mechanical Chief Editor Nicole Krawcke recently chatted with Scadden about his background and leadership goals for the organization.

Julian Scadden will be named president and CEO on Nov. 1.

As with everything in life and business, we have a choice to make. Are we going to be impacted by what’s going on around us, or are we going to have an impact on what’s going on around us?

Eleven years ago, Edmonton, Alberta-based Capital Plumbing & Heating was in a tough situation — the company was not making money. 

A strategic plan allows you to be proactive in controlling your business, instead of reactive.

How could you be losing your most important customers if you’re bending over backwards to ensure people get service completed on their schedule?

You pull up to your business at 7:00 a.m. and see that your service trucks have already left. 

Said differently, a business must create and maintain a culture of continuous improvement.

Leading salt-free water conditioning and filtration company, Enviro Water Products, partners with Nexstar. 

Consistency can help even the least skilled techs excel.