Summer is just around the corner, and things are beginning to look up in the U.S. More than 45% of American adults are now fully vaccinated against COVID-19, according to the Centers for Disease Control and Prevention. 

Troubleshooting tank-style two-element electric water heaters is relatively simple once the operation is understood. 

Patrick Jorge Besinga, president/CEO of Works Plumbing, and his wife, Margaret Besinga, vice president/COO, grew up in the Philippines, and both hold a college degree in business and marketing. 

Earlier this year, Leonard Valve announced David Brakenwagen as its new chief executive officer. 

This past year has been disruptive to many industries and businesses thanks to the onset of the COVID-19 pandemic more than a year ago. 

There’s nothing more traumatic for homeowners than discovering catastrophic damage to their homes. 

It’s been more than a year since the world as we knew it drastically changed. 

The customer experience matters, and today, what many home service customers are demanding is contactless service calls. 

I knew my day was going sideways when it was going to be necessary to change into a bathing suit and get wet in the customer’s master bath in order to find out what was causing a leak into the basement. 

Who doesn’t like to talk about tools? I asked a bunch of my friends about the tools that live on in sweet memory as frugal tools — tools that were worth the investment.