I had a recent family trip to Denver. Normally when I travel, I rent cars from Hertz. I know the company, it gives me good cars, the staff is quick and efficient, and there are incentives for returning renters. Plus, Hertz has a great reputation.
Recently I released one of my online technician training videos about how technicians can actually turn good communication skills into sales and profit for the company. Communication is a topic that gets talked about in a broad scope in our industry, but is seldom broken down into how critically important effective communication is to our overall success.
After my first year as a consultant to the various trades I had worked in (and some I never worked in), my brothers asked me what had I learned and what I felt made the difference between the winners and the losers in the contracting business.
I am amazed by how many of my fellow contractors are in a constant state of complaining about their technicians: “I can’t get them to do this. They won’t do that. Why don’t they understand?
The Factory School offers four different classes that cover the breadth of the Goulds Water Technology product line and related systems and are available for customers with at least one year of industry experience.
April 4, 2013
The Factory School offers four different classes that cover the breadth of the Goulds Water Technology product line and related systems and are available for customers with at least one year of industry experience.
We find that many managers fail miserably when it comes to properly educating their teams on the reason, or the why, behind selling processes and strategies.
According to recent data from Sageworks, profitability for private companies is at the highest level in a decade. The largest sector of business happens to be construction, which comprises plumbing and heating contractors. The primary reason for this increased profitability? A growing number of plumbing and heating businesses have finally embraced the Internet.