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There is a fine line between running a profitable business and taking advantage of customers; ethics, values, transparency and consistency are the standout factors that make sure you’re riding the right side of the line.

Small businesses can attract new talent by allowing employees to share in the company's success. Offering phantom stock and profit-sharing can help employees feel valued and invested, moving beyond just earning a paycheck.

In the plumbing and HVAC industry, equipping your team with essential skills is crucial. As a general manager, I've seen how investing in training transforms apprentices into top performers, creating a skilled and adaptable workforce.

In February, three key PHVAC trade shows occurred: the AHR Expo in Orlando with over 51,000 attendees, the WWETT Show in Indianapolis focused on wastewater innovations, and the Kitchen & Bath Industry Show (KBIS) in Las Vegas, held with the International Builders’ Show (IBS).

A heating contractor is installing two air-to-water heat pumps as the primary heat source in a large home's hydronic system, keeping the existing boiler as backup. However, problems like heat migration into off zones and corrosion of the vent connector suggest design flaws that need to be addressed.

With a decline in skilled trades workers, finding a reliable plumber is increasingly difficult. As thousands of job openings are projected annually, plumbing contractors must rethink their hiring strategies.

The plumbing industry faces a projected shortage of 550,000 plumbers by 2027, costing skilled trades $5.3 billion annually in hiring and training. However, a rising number of young adults are choosing trade school, which may introduce new talent and challenges for business owners.

Installing underground plumbing requires removing existing materials to place the piping system. However, this effort moves the designer/engineer into territory not typically part of their knowledge base: “Backfill and Bedding.” Additionally, the requirements will likely differ depending on the interior, exterior, or public right-of-way location. Code sections, rules, and engineering standards will likely address each area. 

After five years with Supply House Times, Natalie Forster gained valuable insights into the supply chain and developed relationships with PHCP-PVF wholesalers. Now, as the new Editorial Director for both Supply House Times and Plumbing & Mechanical, she'll engage daily with all supply chain participants, including wholesalers, contractors, and engineers.

Video marketing is crucial for plumbing and HVAC contractors to stand out and build credibility. Using smartphones for easy video creation and sharing on platforms like YouTube helps contractors become trusted industry experts.