Catch up on your reading, to help you in business and in life!

You cannot negotiate with anyone unless they need you.

Visualizing pressure differences is key to proper hydronic design.

It's time to get serious about residential training rather than obstruct nonunion efforts to do so.

You won't find anyone who knows what you do to be willing to answer phones for customer support.

The decision to take any and all business can be short sighted and damage a company's reputation.

'You want how much for that melon?'

Computerized hydraulic calculations save time, but should not contain a confusing jumble of repetition and redundancy.

In the service business, the customer's first impression should be positive, rewarding and comforting.

Send your letters to the editor to smiths@bnpmedia.com, or visit our Contact Us page.