Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to smart water heaters and trenchless pipe repair.

A lot of things are out of your control when working on a job involving multiple trades. Whenever I design any type of system, I always go down a list of “what ifs.” The “what ifs” are scenarios that can affect the performance of a system due to an unknown. This includes actions by other trades.

The most universal characteristic of a plumbing company in 2022 is a dearth of job candidates. Do not complain about it. Do something. Here are 12 things you can try.

Where do you draw the line? That’s easy if you’re a one-person shop. Telephone rings; it’s 2:30 a.m. The clock face comes into focus as you reach for the phone.

“My faucet is dripping and the noise is keeping me awake. How soon can you be here?”(Seriously?)

You’ve certainly heard all the cliché statements around taking a “30,000-foot view” of the business or your department. How taking this view can help you see things you weren’t able to see “from the ground” when it comes to process, procedure and daily activities.

Last October, I was one of about 30 media professionals and social media influencers who got to take a top secret trip to Switzerland and Liechtenstein. No joke – I had to sign a nondisclosure agreement ensuring I wouldn’t say, write or post any content until after the embargo lifted last month.

The recent passage of the Infrastructure Investment and Jobs Act represents a tremendous opportunity to modernize the nation’s decaying infrastructure and bring long-outdated systems into the 21st century. 

The ongoing transformation of the plumbing industry has been driven in part by the evolving expectations and priorities of homeowners and consumers. The COVID-19 pandemic reinforced existing concerns about hygiene and public health, pushing the demand for hands-free technology and automated features that reduce contact with germs and bacteria. 

On the older hydronic systems, replacing the existing boiler with a new one was pretty straightforward. The installer connected the new boiler to the existing flue, piping and electric. The newer high-efficiency boilers are much different and require some additional planning.

We often get consumer needs and wants confused. When water’s flowing where it should not, when the shower is cold, when the toilet does not flush, the need is obvious. Solving needs brings relief, but it does not bring loyalty. Addressing consumer wants is what leads a consumer to proclaim, “So and so is my plumber.”