Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being.
Sherlock Holmes has always been one of my favorite fictional characters. I envied how he would notice each detail and use every one of his senses to solve the crime.
That was my friend and competitor’s response after he asked me to determine why a recent radiant heating installation was not working satisfactorily because the owners were ticked off.