Here on the Isle of Long, if you throw a stick you’ll probably hit a Target store. I don’t have a problem with that because I really like Target stores.

I got an email from a client the other day that instantly reminded me of how I once delivered “poop sandwiches” to my own employees.

How could you be losing your most important customers if you’re bending over backwards to ensure people get service completed on their schedule?

A few weeks ago on one of the rare days I wasn’t traveling for work, I was driving into the office and came to a stop at a red light behind a plumbing company’s vehicle.

One of the greatest financial assets of a plumbing company is its fleet of service vehicles. Most plumbers treat these as a necessary expense, seeking to minimize their outlays. This is a mistake.  Trucks are mobile billboards that can drive brand awareness, brand safety and calls.  The following is a list of 12 mistakes plumbing contractors frequently make in their truck ID programs.

Ask Dave, he’ll know.” I had just walked into the inside sales area to give our salesman a list to quote. A friendly competitor was looking for answers and one of the salesmen told him to ask me for my thoughts. He had recently installed a new boiler with five zones of radiant heating in an old farmhouse.

Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.

Mr. Alfred G. King, it’s so good to hear your voice, even though you’ve been dead for quite some time.

The U.S. geothermal heat pump industry was breaking out the champagne on Feb. 9, 2018.  That’s the day President Donald Trump signed the Bipartisan Budget Act of 2018, a bill that boosted government spending by hundreds of billions of dollars.

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary, want to do the right thing for their customers and their community.