When the COVID-19 pandemic struck, the world drastically changed as businesses shut down and employees moved to work-from-home settings. Once used mostly by the tech industry, video chat software companies such as Zoom, Go To Meeting and Microsoft Teams saw huge increases in demand as people began using these services for work, school and even to stay in touch with family members. Even doctor’s visits became virtual.
Let’s be honest. The trades are the inventors of 'remote work.' For decades, we’ve been dispatching remotely while technicians are awarded company vehicles to drive home each evening. They begin their mornings from the comfort of their own homes by receiving their work log for the day through walkie-talkie, text, email, slack, pager… remember those? Shoot, we’re awesome — others should take note!
It’s no secret that efficient fleet vehicles are a vital component of any successful plumbing or mechanical business. Field service vehicles not only increase new business through brand exposure while on the road; they serve the primary purpose of getting technicians and their equipment to and from job locations.
We’ve all been taught that the most important things we can do in business are taking the best possible care of our customers and running the business operations as efficiently as possible, right?
This may come as a shock (or not), but I’m not a huge sports fan. I root for my Alma Mater Michigan State (Go Green!), and that’s about it. Whereas my husband started planning his Super Bowl menu weeks in advance. Clearly, opposites attract!
Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to smart water heaters and trenchless pipe repair.
A lot of things are out of your control when working on a job involving multiple trades. Whenever I design any type of system, I always go down a list of “what ifs.” The “what ifs” are scenarios that can affect the performance of a system due to an unknown. This includes actions by other trades.