In 1970, when I started in the heating industry, there was a battle going on between the folks who believed in catching and controlling the air in a hydronic system by holding it inside a plain-steel compression tank, and those who thought it was best to catch the air and just get rid of it using automatic air vents and diaphragm-type compression tanks.

It pays to have the right vehicle for the job.

Men and women often communicate differently.

Rules often exist for a reason.

A list of things life has taught me so far.

The question was in the Manchester Evening News, a British newspaper, and it caught my eye when I was going through my daily Google Alerts on things that have to do with heating.

You want to sell me extended warranties? Wait a year or so.

Sometimes, all a customer needs is an explanation.

Employees worth keeping are worth investing in.

In January 2015, the Association of Energy Engineers invited me to Manhattan to talk to them about steam heating.