Articles by Maurice Maio

There is a critical moment in every service and repair job where the technician must ask for payment.

There always seems to be some hurdle that keeps service and repair business owners from achieving the level of success they desire.

Most of the people in the service and repair business who follow what is going on in the business are aware I sold my company.

I have discovered a technique that will improve your chances of accomplishing more of what you want to with your business.

If you say you give good customer service, as many businesses do, how do you prove it?

These concerned business people came to talk about their symptoms — low margins, tough competition, difficulty keeping good techs, etc.

I often hear service and repair business owners complain they do a lot of business, but don’t make any money.

Simple changes that you are committed to produce the best profit results.

In your case, gaining and keeping customer satisfaction on all service calls is the championship.

Check out trade organizations before you join. You’ll enjoy the benefits.