Maurice Maio is the president of Maio Success Systems. Maio specializes in helping businesses with flat rate pricing, telephone answering techniques, Yellow Pages ads and tech training. More than 20,000 people have attended a Maio Success Seminar. For information on Maio's flat rate system, products, services, seminar schedule or a free catalog, call 800/344-6246, or visit his Web site at www.maiomarketing.com
You have to do everything you can these days to outdistance the other service and repair businesses by running a more effective team of technicians who give the best customer service available.
Whether a downturn is seasonal or related to the economy or other regional influence, we should have a plan to maintain the profits and the viability of our business.
Let me share some information with you that might get your attention and direct your thinking toward the future of this industry — and your business in particular.