You have to recruit five satisfied customers to make up for every one that gets peeved at you!

Three budding mechanical engineers and a hopeful CPA split $12,000 in becoming the first recipients of Nexstar Legacy Foundation scholarships.

Current immigration law does neither employers nor workers any favors.

Mistakes don't just happen. They arise from communication breakdowns.

It's easy to get rude when times are good, but customers have long memories.

California Assembly Bill 1953, which calls for the reduction of lead content in plumbing pipes, fittings and fixtures to no more than 0.25 percent, passed the state House by one vote on May 31. The current law allows up to 8 percent lead for pipes and fittings and 4 percent for plumbing fittings and fixtures. If passed, the bill would take effect in 2010.

It's time to get serious about residential training rather than obstruct nonunion efforts to do so.

California Assembly Bill 1953, which calls for the reduction of lead content in plumbing pipes, fittings and fixtures to no more than 0.25 percent, passed the state House by one vote on May 31. The current law allows up to 8 percent lead for pipes and fittings and 4 percent for plumbing fittings and fixtures. If passed, the bill would take effect in 2010.

What's behind the entry into installation services by a prominent distributor?

A PMI meeting speaker points to a marketplace dominated by very large and very small firms.