Here we'll discuss when customers lie and how to spot it.

Yes, owners, managers, employees and even your customers lie from time to time.

Opening up a spoke shop in addition to the main office is something to consider.

People actually like when you pay attention, but only if it’s more about complimenting them than criticizing them.

What is the right balance between checking in on staff and what amounts to spying on employees?

Whether you are pricing based on time and material or better yet flat rate, budgeting is the only way to arrive at what the right hourly price should be.

Can your service area allow you to grow to the company size you want to be or need to be?

The line on who’s the right insurance broker can get blurred as you think about what you need for your personal insurance needs.

The 500-pound dog in the room is the question about whether or not to allow dogs at work.

And if it’s loud and sparks fly so much the better.