Items Tagged with 'policies and procedures'

I grew up in my family’s plumbing, heating, and cooling company, and among my earliest memories are those of my dad getting calls in the middle of the night from people with heating emergencies — a homeowner whose furnace had quit or a bakery where they needed the steam from the boilers for their baking.

The 500-pound dog in the room is the question about whether or not to allow dogs at work.

Is it true that systems can make any company run better and be more profitable? Yes! Is it also true that systems can make it possible to run your company successfully without you having to ride to the rescue to save the day? Can you depend on great staff to overcome a lack of known and practiced policies and procedures? Yes

This is one of the most common complaints I hear in my multiple one-to-one private interviews with staff when I make my first onsite visit to a new consulting client’s shop.