The service industry needs both data and emotion. Emotional intelligence is crucial to balance them. Strive to understand the 'why' behind the numbers, promote emotional intelligence, pilot programs, open feedback channels, and keep an eye on the long game.

Join BQE Software, a provider of business software solutions, on November 9 at 1 pm EST for an engaging, live webinar presented by Steven Burns, FAIA, chief creative officer at BQE Software, as he shares lessons learned over 35 years working with over 1,000 A&E firms.