NORA recently approved author and educator Steve Coscia ’s new E-Learning Customer Service courses for NORA accreditation.

NORArecently approved author and educator Steve Coscia ’s new E-Learning Customer Service courses for NORA accreditation.

The two-hour E-Learning sessions are divided among five topics - each about 15-20 minutes - including World Class Service; Handling Difficult Customers; Customer Service Stress Relief; Listening Skills; and Positive Service Attitude. Coscia is the author of the “HVAC Customer Service Handbook.”

For more information, go to www.HVACcustomerservice.com or call 610/853-9836.