Kristen R. Bayles

Kristen R. Bayles is the Associate Editor for Plumbing & Mechanical and Supply House Times. With deep family roots in the plumbing industry and a Bachelor’s degree in English from the University of Montevallo, Kristen brings a unique perspective to her coverage of industry trends, emerging technologies and business insights for plumbing and HVAC professionals.

Connect with Kristen on LinkedIn or reach her at baylesk@bnpmedia.com.

And So It Flows Podcast

And So It Flows: How AI and Gen Z Are Transforming the Trades

As conversations around artificial intelligence continue to dominate headlines, an equally important shift is happening in the skilled trades.

Kristen R. Bayles

April 23, 2026

In a recent episode of And So It Flows, Roland Ligtenberg, co-founder of Housecall Pro, joined host Kristen Bayles to discuss how AI, changing workforce priorities and evolving technology are driving renewed interest in careers across plumbing, HVAC and other home service trades.

Editorial Opinion | Kristen Bayles

AI can't fix a leak

Why automation may elevate plumbers, and other skilled trades, to the top of the labor market.

Kristen R. Bayles

April 23, 2026

A recent interview with the former CEO of Uber shows that jobs in the trades are on their way to being seen in a new way.

How manufacturers are reframing risk, resilience and return in 2026

In an uncertain market, predictive maintenance and domestic manufacturing are emerging as the new pillars of risk management and competitive strength.

Kristen R. Bayles

April 22, 2026

Bryan O'Toole and Paul Spradling weigh in on the state of the manufacturing market, and what it means for contractors.

Rethinking upselling: guide, don't sell

What contractors get wrong about upselling, and how to fix it.

Kristen R. Bayles

April 17, 2026

When options are framed around lifestyle improvements rather than just technical fixes, customers are far more likely to engage, understand the value and ultimately choose what’s right for them.

PFAS and the plumbing contractor: what to know as regulations tighten

How "forever chemicals" are reshaping plumbing system design and installation.

Kristen R. Bayles

April 13, 2026

Water treatment is moving from an optional add-on to a core component of plumbing system design and installation.

What's the best-paying state for a plumber?

Recent research from Construction Coverage shows which states and cities offer plumbers the highest wages.

Kristen R. Bayles

April 3, 2026

Plumbing remains a stable and essential career, but the competition for talent is increasing. Contractors who understand regional wage trends and adjust accordingly will be better positioned to attract and retain the workforce they need.

And So It Flows Podcast

Podcast: Rethinking Upselling

It’s all about service, not sales

Kristen R. Bayles

April 3, 2026

Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.

Truck of the Month: Skagit Plumbing

This Sedro-Woolley, WA. based company's truck design encompasses all of the things that make their business unique.

Kristen R. Bayles

March 30, 2026

Editorial Opinion | Kristen Bayles

AHR and KBIS/IBS highlighted how AI, efficiency mandates and workforce evolution are converging on the jobsite

Tech takes the lead

Kristen R. Bayles

March 25, 2026

The conversation has clearly moved beyond connectivity for connectivity’s sake, and into something more actionable; and, with new expectations for energy-efficient and low-carbon systems, more necessary.