A limiting belief in time can keep you from your full potential You know the clichés. Kenny Chapman February 24, 2015 Don’t be a cat chasing a laser.Read More
Four areas of service business focus for 2015 Our clients all want to improve their results in the next 12 months. Kenny Chapman January 26, 2015 Accomplish new and better things this year.Read More
Maintaining high-quality standards for your technicians Kenny Chapman December 9, 2014 Have you ever taken the time to think about the relationship between being an expert in your customers' homes and how that affects their buying experiences?Read More
The importance of a sales process for your service business We all crave process when it comes to dealing with professionals. Kenny Chapman November 1, 2014 Experience more consistent results and better long-term customer relationships.Read More
6 tips to recover lost sales Lack of a good customer follow-up system could be costing you money Kenny Chapman October 27, 2014 The lack of a good follow-up system could be costing you thousands of dollars a year.Read More
Three tips to help your team become top performers Three tips to help improve yourself and your team members. Kenny Chapman August 15, 2014 Many calls we receive are from customers who are already in a distressed emotional state. Read More
Nexstar adds to business coaching staff Nexstar Network recently added Jodie Deegan to its business coaching staff. July 30, 2014 Deegan has been involved in the HVAC, plumbing, drain and electrical fields for more than 25 years. Read More
Avoid these Top 5 training mistakes to become a more effective trainer Top 5 training mistakes. Kenny Chapman July 29, 2014 Effective training helps individuals see how to utilize their strengths.Read More
Focus on items that will produce best results in your business Time management is a myth. Kenny Chapman June 26, 2014 Learn to focus on the things that will produce the best results. Read More
Close more sales An Option Sheet is exactly what the title implies. Kenny Chapman May 21, 2014 Option Sheets are a communication tool between technician and customer.Read More