Ever wonder why the most irritated people always call you? Actually, it could have less to do with you than it does with the kind of contracting business you’re in.
What’s up with customers these days? It’s like they want better value, quality products, efficient service and someone they can count on. Then, if they don’t find what they’re looking for, they’re on to someone who’s got what it takes.
According to recent data from Sageworks, profitability for private companies is at the highest level in a decade. The largest sector of business happens to be construction, which comprises plumbing and heating contractors. The primary reason for this increased profitability? A growing number of plumbing and heating businesses have finally embraced the Internet.