The students in the dormitory started complaining of headaches and nausea. When the number of students with the same symptoms kept rising, the administration knew something was wrong. The maintenance department dispatched a service technician to investigate.

Most plumbers are missing a golden opportunity for add-ons with point-of-use or whole-house water purification systems and/or water softeners. Consumer awareness of the benefit of water purification has been raised by the pandemic and well-publicized municipal failures. Many, if not most consumers are highly sensitive to contamination today, whether air- or water-borne.

Like all of you, we never took on debt when borrowing money without first projecting the financial burden those obligations presented, and we certainly did not borrow beyond our ability to pay back the loan(s).

Many people run a business because they love to create and share with others. Others are driven to earn money. Some are driven by respect from others and ego. But sometimes, all it takes to run a fun and profitable business that people enjoy is to change the way you think about it.

This month, PHCC — National Association President Joel Long, owner of Gastonia, North Carolina-based GSM Services, will pass the baton to Dave Frame, fourth-generation owner of Bob Frame Plumbing Services, South Bend, Indiana. Plumbing & Mechanical Chief Editor Nicole Krawcke had a chance to chat with Frame about what he hopes to accomplish during his term and the many opportunities for PHCC members over the next year.

Tankless water heaters have been growing in popularity for decades, but there are still common misconceptions that surround the technology, impacting purchase decisions by both the pro and customer alike.

The great resignation has exposed just how vulnerable service and trade industries can be when there’s a shortage of skilled workers. As competitors promise new opportunities to try and tempt your company’s best and most seasoned employees, retention is crucial.

The most expensive part of plumbing service is getting the phone to ring and the truck to the job. Once there, every additional dollar past breakeven helps cover the monthly overhead nut. Once this is covered, it falls straight to the bottom line. So, how can you maximize revenue? Here are nine ways to boost your average tickets.

According to a Gallup study, only one in three workers in the U.S. strongly agree that they received recognition or praise for doing good work in the past seven days. At any given company, it's not uncommon for employees to feel that their best efforts are routinely ignored.

It's easy to fall prey to mediocrity. But, when you’re willing to put in the hard work and do what many people will not do, you'll find that the payoff is well worth it.