Plumbing & Mechanical Chief Editor Nicole Krawcke had the chance to chat with Magda Elizondo, Hero Helps coordinator for Rooter Hero Plumbing & Air, about the company’s charitable efforts, not just during the giving season, but throughout the entire year.
Generosity is the new marketing. In this era of social media, charitable companies can earn an enhanced brand reputation as being a “good” company and will make people want to do business with them.
To stay up-to-date on the latest technology and provide the best services to his clients, Daniel Kuzmick, owner and plumber of Main Drain Plumbing made the shift to Milwaukee Tools.
Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.
A successful home service franchise offers sales and marketing systems similar to those employed by large companies. These systems can be easily implemented and replicated over and over again.
I do not fully agree with the statement about the quality decline in the plumbing industry. A couple of bad installations do not define the entire plumbing contractor industry. How do we fix it?