Ask Dave, he’ll know.” I had just walked into the inside sales area to give our salesman a list to quote. A friendly competitor was looking for answers and one of the salesmen told him to ask me for my thoughts. He had recently installed a new boiler with five zones of radiant heating in an old farmhouse.

Accountability is an interesting word. On one hand, it has a positive connotation as something that helps grow a thriving company, but it can also have a negative connotation. It can be associated with blame, punishment and negative consequences.

Mr. Alfred G. King, it’s so good to hear your voice, even though you’ve been dead for quite some time.

The U.S. geothermal heat pump industry was breaking out the champagne on Feb. 9, 2018.  That’s the day President Donald Trump signed the Bipartisan Budget Act of 2018, a bill that boosted government spending by hundreds of billions of dollars.

I’m lucky enough to work with a lot of good-hearted contractors. What I know is contractors in general, despite the skewed view of the media to the contrary, want to do the right thing for their customers and their community.

BNP Media’s Plumbing & Mechanical Group, which includes the industry-leading business-to-business brands Plumbing & Mechanical, Supply House Times and PM Engineer, recently announced industry icon Dave Yates has joined the group’s all-star roster of columnists.

It sounds simple, but few marketing efforts begin with a clearly defined objective. What, specifically, do you want to accomplish?

Just over 10 years ago, when I graduated from college with my shiny new journalism degree in hand, never in a million years did I think I would be writing about the skilled trades — first HVAC, now plumbing.

In March, the Lovely Christy and I joined our friends from Service Roundtable in Frankfurt, Germany, for the massive ISH trade fair. With more than 2,500 exhibitors focused on sustainability, cutting-edge design trends, and technological innovations, it was a mind-expanding experience, to say the least.

At first, Eugene Bourdon was annoyed when he saw what his worker had done to the metal tube. The tube was in the shape of a spiral and it was to go into a laundry machine they were building in Bourdon’s shop.