I want repeat customers, not unhappy ones.

Alternate water systems take center stage.

Additional ideas to keep jobsites safe.

Return of Off The Wall. With Dan Holohan’s return to Plumbing & Mechanical, Supply House Times and pme, we are again sharing with readers, with Dan’s permission, some of the posts from his website's message board.

Tips to help overcome your marketing confusion.

Your customers continue to look for outstanding service and value.

Buying a company’s name and phone numbers will give you repeat customers.

Three tips to increase your effectiveness as a leader.

It is more difficult to spot these customers because they look so normal - at first.