In 2019, the WHO started monitoring the outbreak of a new coronavirus which ultimately was named COVID-19. 

It’s an exciting time for the plumbing and heating industries. 

Few contractors are successful with plumbing service agreements, but they should be.

Have you ever felt a lack of energy and/or excitement to jump out of bed and hit the ground running? Do you love what you do for a living? If you answered yes to either one or both of those questions, you are not alone. 

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being. 

It is no surprise that most plumbing companies are small. What is surprising is the number of plumbing company owners who are content to stay small. I

Do you value freedom? Do you like to have options and choices regarding how you spend your time? 

In the home service industry, customer experience is rapidly becoming the key factor in developing brand loyalty. 

I’ll admit it. I’m not a giant fan of reading financials and management reporting.