The conversation typically goes like this: The owner tells me, “Al, I don’t know if I can get buy-in here for the operating manuals.”

As plumbing contractors, we know about the many benefits of upgrading to a tankless water heater.

Categorized as essential even in lockdown states, home service professionals have to balance protecting the health and safety of their teams with the needs of their customers.

This year’s annual PHCCCONNECT conference will feature two keynote speakers: U.S. Army Lt. Gen. Russel L. Honoré (retired) and Nathan Gonzales, editor and publisher of Inside Elections with Nathan L. Gonzales.

On Sept. 30-Oct. 1, the online program will be full of education and networking opportunities. Click to check out the full schedule.

Here are nine ways our essential business has continued to safely serve customers in Mississauga and Etobicoke, Ontario, during these unprecedented times.

Over the past 10 years, I’ve had the privilege of training several thousand tradespeople a year in the areas of communication, technical expansion and buying habits of consumers today. 

Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.