Stop losing customers Kenny Chapman June 2, 2015 Create a service experience that prevents them from straying.Read More
Follow up for an endless stream of sales Adams Hudson May 29, 2015 Following up with the customer is essential to this process.Read More
Using industry resources to manage your business profitably The groups listed here range from national associations to best practices groups to franchise companies. Kelly Faloon May 21, 2015 Use the resources of these groups to manage your business profitably and you’ll create a successful company.Read More
The importance of positive thinking in business I never made a putt I didn’t think was going in. Al Levi May 21, 2015 When I was learning to be a technician, it wasn’t my skills that would sabotage me; it was my fear and negative thinking.Read More
Monitor your business plan In the service business, it can be feast or famine. Jim Hamilton April 27, 2015 Understand your seasonality and adjust your action items.Read More
How to Increase online reviews Why don’t more reviews get posted online? Kenny Chapman April 27, 2015 Help your techs become comfortable asking for reviews.Read More
An overlooked marketing secret A lot of contractors act as if “staying in touch” is a principle they’ve never heard of. Adams Hudson April 27, 2015 Three techniques to keep in contact with your customers.Read More
Skilled worker shortfall and U.S. unemployment Overall unemployment continues its upward climb. Morris Beschloss April 27, 2015 Strong dollar has negative impact on exports.Read More
Seminars, tours key to Quality Service Contractors meeting The QSC Power Meeting XLII was held Feb. 26-28, 2015 at the Chaparral Suites Resort in Scottsdale, Ariz. Jack Sweet April 24, 2015 Highlights of the QSC Power Meeting XLII in Scottsdale included an extensive afternoon tour of the 30,000–sq.-ft. headquarters of George Brazil Plumbing.Read More
Nexstar owners master essential customer interactions Nexstar Network’s 2015 Owners’ Spotlight event was held March 5-7 in Kissimmee, Fla., at the Gaylord Palms Resort and Convention Center Nadia Askar April 24, 2015 Nexstar Network’s 2015 Owners’ Spotlight focused on accountability, craftsmanship and how to create raving online fans.Read More