Scott Secor runs a small heating business in New Jersey. Founded by his father, Ken Secor, in 1976, Scott began working for the business in the summer of 1986 while attending college. In 2006, he purchased the business and has been running it ever since. The company designs, installs and services steam and hot water heating systems. Contact him at scottsecor@comcast.net.

John Siegenthaler, P.E., is a consulting engineer and principal of Appropriate Designs in Holland Patent, New York. In partnership with HeatSpring, he has developed several online courses that provide in-depth, design-level training in modern hydronics systems, air-to-water heat pumps and biomass boiler systems. Additional information and resources for hydronic system design are available on Siegenthaler’s website,  www.hydronicpros.com.

Kenny Chapman, "The Blue Collar Coach," is an award-winning industry coach and trainer, as well as founder of The Blue Collar Success Group, a business-development organization for in-home service contractors. He is the author of In-Home Sales Acceleration and The Six Dimensions of C.H.A.N.G.E. and specializes in helping business operators become true business owners. Visit Kenny's website for free sales and leadership resources, or call 877-968-2244 to see how Kenny and the BCSG team can help you improve your company and better your life.

Natalie Forster is Chief Editor of Supply House Times. Prior to joining BNP Media in 2020, she was an editor and digital content director for Southern Trade Publications, a publishing company with titles focused on the PHCP trades and the real estate industry. Natalie holds a bachelor’s degree in communication studies from the University of North Carolina at Greensboro.

Dave Yates began his career in the PHCP-PVF trades in 1972 with F. W. Behler, a third-generation plumbing/ HVAC firm he purchased in 1985. Besides running F.W. Behler, writing articles for industry trade publications and speaking at events, Yates also is an experienced teacher in the hydronics industry, serving as an adjunct professor and on the Technical Advisory Board for the Thaddeus Stevens College of Technology. He can be reached at dyates@consultyates.com.