Articles by Nicole Krawcke

Embrace AI to future-proof your team and enhance human connections in the workplace. AI is transforming industries by augmenting productivity and redefining job roles.

Plumbing and HVAC contractors navigated a year of challenges and opportunities, with rising demand for energy-efficient systems amid labor shortages. As we look to 2025, growth is expected in commercial sectors like data centers and healthcare, alongside increased home repairs. The focus on sustainability and technology will drive innovation in the industry.

The home services industry is rapidly adopting artificial intelligence (AI), as showcased at the Nexstar Network Super Meeting. Experts like Rocky Ozacki stress the urgency of AI integration, while companies like SafeAire and Avoca AI demonstrate how these technologies enhance operations and customer interactions.

Reverse mentoring is transforming the plumbing contracting industry by pairing seasoned professionals with younger employees. This innovative approach fosters cross-generational learning, enhances adaptability, and drives growth for the business's future.

J. Michael Galway, PE, LEED AP, CPD, is well-respected by his peers for his expertise, attention to detail, calming professional demeanor, and the fact that he’s not afraid to get out into the field and get his hands dirty, which is why he has been selected as Plumbing & Mechanical’s 2024 Mechanical Engineer of the Year.

Efficient fleet management is essential for plumbing and HVAC contractors looking to optimize operations and improve service. Customizing fleet vehicles to meet specific company needs is a key strategy. Modern upfitting now includes advanced technology and ergonomic designs, creating mobile workstations that boost efficiency on job sites.

Retaining skilled employees is vital for plumbing and HVAC contractors. High turnover leads to disruptions and decreased customer satisfaction. To address this, many are finding innovative ways to encourage retention, including unique approaches from new companies.

“American Plumber Stories,” a YouTube docuseries hosted by Craig Morgan, aims to promote plumbing as a career. Directed by Spencer Brown of Pfister, it has become a cultural symbol for the plumbing community, inspiring trade school teachers to incorporate it into their curriculum and receiving positive feedback for its impact.

Scott Steindler, CPD, LEED BD+C, ARCSA-AP(IS), GPD, GGP, FASPE, has over 31 years in the plumbing industry and is currently the national industrial manager for Watts Water Technologies. Known for his enthusiasm and service, he was inducted into the ASPE College of Fellows in 2020 and volunteers with the City of Phoenix's CERT. Steindler was named PM Engineer’s 2024 Plumbing Engineer of the Year.

The East Coast has suffered severe damage from Hurricanes Helene and Milton, leading to extensive destruction, fatalities, and power outages. These hurricanes highlight the impact of climate change on storm severity, driven by warmer Atlantic waters. This situation underscores the urgent need for the PHCP-PVF industry to adapt to the challenges of increasingly intense storms.