Kenny Chapman, "The Blue Collar Coach," is an award-winning industry coach and trainer, as well as founder of The Blue Collar Success Group, a business-development organization for in-home service contractors. He is the author of In-Home Sales Acceleration and The Six Dimensions of C.H.A.N.G.E. and specializes in helping business operators become true business owners. Visit Kenny's website for free sales and leadership resources, or call 877-968-2244 to see how Kenny and the BCSG team can help you improve your company and better your life.

David D. Dexter, FNSPE, FASPE, CPD, CPI, CPE, LEED BD+C, PE, is a registered professional engineer, certified plumbing inspector and plans examiner and master plumber. He has more than 40 years of experience in the installation and design of plumbing systems, specializing in plumbing, fire protection and HVAC design as well as forensics related to mechanical system failures. Dexter also chairs ASPE’s Main Design Standards Committee and the ASPE Bylaws Committee.

James Dipping, PE, CPD, GPD, LEED AP BD+C, ARCSA AP, technical director, plumbing engineering for Chicago-based ESD, has more than 25 years of experience a plumbing engineer, and serves on the ASPE Legionella Design Guide Working Group.

Natalie Forster is Chief Editor of Supply House Times. Prior to joining BNP Media in 2020, she was an editor and digital content director for Southern Trade Publications, a publishing company with titles focused on the PHCP trades and the real estate industry. Natalie holds a bachelor’s degree in communication studies from the University of North Carolina at Greensboro.

Misty Guard, MSPP, is president of Regulosity in Milwaukee, Wisconsin. She assists international and domestic companies to obtain and maintain market access for products worldwide. She creates solutions that support businesses to achieve compliance with laws, regulations, codes, standards and public policies. Follow her on Twitter and LinkedIn. She can be reached by email at info@regulosity.com.

Dan Holohan and his wife, Marianne, founded www.heatinghelp.com in 1997. You can reach Dan Holohan at dan@heatinghelp.com. He loves hearing from you!

Nicole Krawcke is Chief Editor of Plumbing & Mechanical and PM Engineer magazines. She has covered the HVAC and plumbing industries since joining BNP Media in 2014. She has more than 15 years of writing and editing experience and holds a bachelor’s degree in Journalism from Michigan State University.

Christoph Lohr, P.E., CPD, ASSE 12080, is the is vice president of technical services and research. All views and opinions expressed in this article are his alone. Have some thoughts on this article? Contact Christoph at christoph.lohr@iapmo.org.

Lowell Manalo is the plumbing discipline leader and principal at SmithGroup. He is a member of ASPE and has more than 20 years of experience designing plumbing systems for various building types.

Matt Michel is the founder of Service Nation, and author of “Contractor Stories.” Looking to grow your plumbing business? Read PM magazine — subscribe for free — and join the Service Roundtable. Learn more about the Service Roundtable at www.ServiceRoundtable.com.

Scott Secor runs a small heating business in New Jersey. Founded by his father, Ken Secor, in 1976, Scott began working for the business in the summer of 1986 while attending college. In 2006, he purchased the business and has been running it ever since. The company designs, installs and services steam and hot water heating systems. Contact him at scottsecor@comcast.net.

John Siegenthaler, P.E., is a consulting engineer and principal of Appropriate Designs in Holland Patent, New York. In partnership with HeatSpring, he has developed several online courses that provide in-depth, design-level training in modern hydronics systems, air-to-water heat pumps and biomass boiler systems. Additional information and resources for hydronic system design are available on Siegenthaler’s website,  www.hydronicpros.com.

Dave Yates began his career in the PHCP-PVF trades in 1972 with F. W. Behler, a third-generation plumbing/ HVAC firm he purchased in 1985. Besides running F.W. Behler, writing articles for industry trade publications and speaking at events, Yates also is an experienced teacher in the hydronics industry, serving as an adjunct professor and on the Technical Advisory Board for the Thaddeus Stevens College of Technology. He can be reached at dyates@consultyates.com.