With every new consulting client, I begin our work by asking the following: “How are you judging your staff’s performance?”

One of the most challenging marketing tasks for a plumbing company owner is identifying a point of uniqueness. 

If you’ve owned or managed an in-home service business for any amount of time, you know there are always opportunities for growth in multiple areas within your company. 

Bad attitudes are everywhere, or so it would appear. In most cases, it is based on nothing other than your opinion. 

Plumbing is what you do. It’s what you are good at. You are proud of that LMP designation, and should be. Now, it’s time to stop plumbing. 

Right now, there is a lot of confusion in the world. People don’t necessarily know which “experts” to trust or what to believe. 

One of the most common things I see when I begin my work with a new contracting client is the resistance to train employees. 

The coronavirus has captured most of the discussion in the trade press since the lockdowns began. It should have — it’s been the overriding event. 

I’ve been studying human performance (specifically peak performance) for years in individuals and organizations. 

What is finally going to fix things at your company?