Coach's Corner: Involve your phone team in long-term planning To reduce problems down the road, make the internal team an integral part of all plans. Tom Merriott July 1, 2020 Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.Read More
Matt Michel: 7 reasons for optimism in 2020 Don’t be a pessimist; look for the silver lining. Matt Michel June 29, 2020 There are a lot of reasons for pessimism in 2020. The country is divided. Read More
Kenny Chapman: Using effective communication to navigate change Consistent communication makes it easier to navigate turbulent times when they arise. Kenny Chapman June 29, 2020 Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. Read More
Al Levi: Hire willing people, provide skills or pay the price How to build techs from scratch. Al Levi June 23, 2020 “Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” Read More
Kenny Chapman: What’s your impact Plumbers have the opportunity and responsibility to help shape lives every day. Kenny Chapman May 21, 2020 We’ve all read stories and heard quotes about great CEOs, celebrities, sports icons and various recognizable people regarding the lasting impacts they’ve had on our society. Read More
Al Levi: Urgent versus important Play offense and be proactive in your business. Al Levi May 21, 2020 Everything in business is important! Not everything in business is urgent — thank heavens! Read More
Matt Michel: 14 rules of etiquette for video calls Simple and obvious steps for successful video calls. Matt Michel May 19, 2020 Video calls are not new. The Service Nation Alliance has been conducting weekly contractor Advisory Board meetings this way for a decade. Read More
Matt Michel: 8 simple ways to fight the fear We cannot and must not give in to fear. Matt Michel May 11, 2020 The greatest challenge of the coronavirus is not the virus itself. Read More
Kenny Chapman: Culture is more important than ever Company culture impacts growth, profitability and customer service. Kenny Chapman May 7, 2020 With all the uncertainty in the world over the last few months, many people are reflecting upon what’s truly important in their lives and businesses. Read More
Al Levi: It was working when I left! Watch your callback ratios. Al Levi May 4, 2020 It was working when I left!” Read More