The Association of Certified Fraud Examiners (ACFE) reported that 5% of all business revenue is lost to fraud, which is a huge number. 

Now that we have a few months of the new decade in the rearview mirror, let’s use this perfect opportunity to reflect upon a few key areas effective leaders must focus on. 

There are only two types of companies I’ve ever worked with in my 18 years of being a consultant to the contracting industry.

Few contractors are successful with plumbing service agreements, but they should be.

Have you ever felt a lack of energy and/or excitement to jump out of bed and hit the ground running? Do you love what you do for a living? If you answered yes to either one or both of those questions, you are not alone. 

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

It is no surprise that most plumbing companies are small. What is surprising is the number of plumbing company owners who are content to stay small. I

Do you value freedom? Do you like to have options and choices regarding how you spend your time? 

I’ll admit it. I’m not a giant fan of reading financials and management reporting.

Direct mail hits on the high points that anyone would want from an effective marketing campaign: Print builds trust more easily than digital ads.