Plumbing & Mechanical Contractor

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Empathy is a critical leadership tool in the home services trades, enhancing decision-making and fostering innovation, employee satisfaction, and retention. Research shows that empathetic leaders can significantly drive success, making it more than just a soft skill.

Facing price complaints from customers? Remember to keep your cool! Start by empathizing with their frustrations about rising costs everywhere. Explain the challenges small businesses face, highlighting how online retailers can undercut prices due to lower overhead. Always keep the conversation constructive and focused on solutions. 

Meet Catherine Filibes-Massih, Director of Engineering at Platsky Companies.

Meet Nicole Urizzo, Executive Director of the New Jersey PHCC/NJPHCC Online Apprenticeship Academy.

Meet Mary Phelps, Strategic Account Manager at Sloan.

Meet Hailey Mick, Engineering Business Development Manager of GF Building Flow Solutions Americas (formerly Uponor).

Meet Barbara Lynch, Senior Advanced Quality Manager at NIBCO.

Meet Linda Hudek, owner of LH Plumbing Services.

Meet Karen Hill, Vice President of HM Plumbing.

Meet Skylar Halpin, part owner and General Manager of Halpin Plumbing.

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