Allow your internal team to help you evaluate your phone scripts to better reflect the words and attitudes that meet your shared goal.

Well, it finally happened. Michigan weather heated up, and my AC sputtered and died a sad death. 

When troubleshooting a hydronic system, the piping layout is often confusing. To understand the system, I sometimes sketch the piping to help me visualize the flow of water. 

Anyone who says they wouldn’t change a thing on the hydronic systems they’ve designed or installed over the last decade is either so oblivious to changes in technology that they don’t know any better, so egotistical they can’t accept that improvement of their work is possible, or so foolish they don’t care what they’re missing out on.

There are a lot of reasons for pessimism in 2020. The country is divided. 

Even though we all understand change is a constant part of life and business, there has been a surplus of it (paired with uncertainty) lately. 

We learned from the pandemic that education is available in many more places than just at live seminars. 

“Hire willing people and provide them the skills — as opposed to hiring spoiled, experienced people with skills and behavior problems.” 

This past week, I experienced my first virtual doctor’s visit. First time for everything, right? 

When you hear the phrase “tiny house,” you may imagine a tepee tent house, an igloo or maybe a treehouse.