Few contractors are successful with plumbing service agreements, but they should be.

Suppose I was to tell you there exists a tankless water heater you could install on the hardest of hard water that would never, ever have to be descaled and that its heat exchanger’s water pathways would look almost as clean as the day it was born. 

Have you ever felt a lack of energy and/or excitement to jump out of bed and hit the ground running? Do you love what you do for a living? If you answered yes to either one or both of those questions, you are not alone. 

A few years ago, an engineer who works with older New York City buildings started to email me with good questions, mostly about steam heating. 

I recently designed a system for my daughter’s new home with a water-to-water geothermal heat pump as its main heat source. 

Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being. 

Sherlock Holmes has always been one of my favorite fictional characters. I envied how he would notice each detail and use every one of his senses to solve the crime. 

It is no surprise that most plumbing companies are small. What is surprising is the number of plumbing company owners who are content to stay small. I

"All I ever do is staple-up."

That was my friend and competitor’s response after he asked me to determine why a recent radiant heating installation was not working satisfactorily because the owners were ticked off.