Why is it that your staff isn’t quite as excited as you are when you discuss a new project, a new process, new policy or a habit you want to change?

Technology is amazing. I can pay all of my bills via apps on my smartphone, order food and even get great customer service without ever having to speak aloud to another human being. 

Sherlock Holmes has always been one of my favorite fictional characters. I envied how he would notice each detail and use every one of his senses to solve the crime. 

It is no surprise that most plumbing companies are small. What is surprising is the number of plumbing company owners who are content to stay small. I

"All I ever do is staple-up."

That was my friend and competitor’s response after he asked me to determine why a recent radiant heating installation was not working satisfactorily because the owners were ticked off. 

Do you value freedom? Do you like to have options and choices regarding how you spend your time? 

Comfort is a funny thing. When we have it, we’re usually not aware of it. It’s just there

Ask a heating pro about the energy used by the systems they design or install.

I’ll admit it. I’m not a giant fan of reading financials and management reporting.

Direct mail hits on the high points that anyone would want from an effective marketing campaign: Print builds trust more easily than digital ads.