For those not directly connected to the field service industry, it might be surprising to learn that many technicians in this space do not have the tools or information available to make quotes on the spot and still struggle with finding transparent solutions for scheduling — resulting in delays and lost business.

Regulations have been a big topic over the past several years. Politicians, trying to make a public name, have been pushing for the reduction of regulations. They like to claim that these regulations are an impediment to economic growth and entry into certain professions. While some of this may have merit, one needs to “not throw out the baby with the bath water.”  

During JP Morgan’s investor day, investors heard optimistic tones coming from JP Morgan CEO Jamie Dimon, who referred to our situation as “Strong economy, big storm clouds,” and went on to explain “I’m calling it storm clouds because they’re storm clouds. They may dissipate.” Dimon, who is known for his keen eye on the market, added that a recession is possible, but it would be unlike past downturns because of the unique mix of economic conditions we see ourselves in today.

You would never send your plumbers into the field without training and tools, right? What about the necessary sales training? Here is a simple 8-step approach that you can weave into your weekly service meetings to boost your team’s effectiveness in promoting add-ons.

All of my employees and I were sitting in our trucks eating lunch when the OSHA inspectors arrived on the commercial job site, which was a two-story addition to a nursing home. Talk about fear — the other trades and general contractor’s employees about had a coronary!

In this weekly feature, Plumbing Group Chief Editors Nicole Krawcke and Natalie Forster highlight the industry’s latest news stories.

At the end of the day, if you want your business to be truly successful, you need to look after your people — that means giving them the tools to succeed, the resources they need to perform and a clear vision of where they’re going.

Some years ago, a wholesaler hired me to do a seminar in a New England hotel for about 100 of his contractor customers. After the seminar, the owner of the company invited me and a bunch of his employees out for a nice dinner. There were about 15 of us.

As building codes and programs such as Energy Star and Passive House require higher degrees of air sealing in new construction, the use of heat recovery ventilation (HRV) is increasing.

Edwards Plumbing & Heating, a third-generation contracting business, was founded back in 1948 by Charles W Edwards. Charles Edwards, a pipefitter by trade prior to WWII, became a Navy Seabee, building runways in the pacific.