Letting team members go
I firmly believe that each team member I’ve ever had to terminate has actually fired themselves.
Read More
Articles by Kenny Chapman
Five steps to effective follow up
It’s no secret that customer service is one of the most critical factors when it comes to creating differentiation between your own company and the never-ending sea of competition.
Read More
Profiting from contractor ride-alongs
Do you ever wonder if your technicians and salespeople are doing what you want them to be doing in the field?
Read More